In NSW, Agencies are required to offer Rentals Bonds Online as the first option for tenants to pay their bond.
SimpleRent.com.au allows for the communication of this to the tenant in the Payment workflow.
IMPORTANT: Property Managers still need to set up the Property and tenant information on the Rental Bonds Online Website. https://rbo.fairtrading.nsw.gov.au/agent/login
Set up the Property and tenant details on Rental Bonds Online so that the tenant will be able to make their payment direct to the Office of Fair Trading
On SimpleRent.com.au when the tenant reaches the Bond Payment Page, there is a notification regarding Rental Bonds Online and it is positioned as the first option in accordance with Legislation.
The tenant needs to acknowledge that they commit to paying via Rental Bonds Online (RBO), in order to proceed to the rent payments.
**The PM still needs to have set up the Property/Tenant set up on RBO so that the tenant receives the communication from RBO
When the tenant has paid via Rental Bonds Online, mark it off in SimpleRent
It is important to check via Rental Bonds Online that the tenant has paid their bond before handing over keys.
On the Lease Detail Page, mark off the tenant's successful Payment via the ACTION button under the Step 2 "Pay Bond" section.
What to do if the tenant does not pay via Rental Bonds Online...even if they have said they would.
It is important to check via Rental Bonds Online that the tenant has paid their bond before handing over keys.
Step 1: Check....was the tenant set up on Rental Bonds Online. IF NO, complete that step...then contact the tenant to make the payment.
Step 2: If the tenant wishes to pay for their Bond via Credit Card or EasyBondPay( if you have this activated), then the tenant can still do this. You can give them a helping hand by following steps 3 & 4 below.
Step 3: CANCEL the Rental Bonds Onboard Promise from the tenant
Step 4: Resend the email to allow them to Pay Via a different method OR personally remind them to complete this payment.
